REPORT AN ISSUE

Refund or replacement

Use this form for manufacturing defects, print or embroidery errors, or pieces that arrived damaged. For a size that doesn't fit, please use the size exchange form instead. Read the policy first if you're unsure which applies.

From your receipt email subject line

If the file dialog won't accept your phone photos, just attach them when we reply by email.

By submitting you confirm you've read the refund & exchange policy. Made-to-order goods are not covered by the standard 14-day cooling-off period (CCR 2013 §28(1)(b)) — but your statutory rights for defective goods (CRA 2015) always apply.