Every GOOSEBUMP piece is made to order. When you place an order we cut, stitch and embroider that piece specifically for you. Nothing is held in stock.
Because each order is produced to your specification, every sale is treated as a bespoke custom order and is final sale under the Consumer Contracts Regulations 2013, §28 (1)(b). This is the standard practice for made-to-order apparel and is how pieces from studios like Les Tien, Jacques Marie Mage, and the majority of independent UK makers operate.
Size exchange. If the fit isn't right, you may exchange once for a different size within 14 days of delivery. You cover return postage; we cover replacement shipping. The item must return unworn, unwashed, with all tags attached. Any sign of wear voids the exchange.
Manufacturing defect. If a piece arrives faulty — missed stitch, damaged fabric, wrong embroidery — email us within 14 days with photos. We'll repair, replace or refund at our discretion. This is your statutory right under the Consumer Rights Act 2015 and we honour it in full.
Email orders@goosebump.fit with your order number, the piece, and the new size you need. We'll reply within 48 hours with return instructions. We'll dispatch the replacement within 3 working days of receiving the original.
Our carrier (Royal Mail or DPD) takes 2–4 working days in the UK and 7–14 days international. We are not responsible for carrier delays but we track every parcel — if yours is missing at delivery day +10, email us and we'll investigate.